In the world of manufacturing, there exists a strategy called “planned obsolescence.” This practice involves deliberately designing products with a limited lifespan, compelling consumers to make repeated purchases over time. Why would a manufacturer produce a tire that lasts forever when they could sell multiple replacements throughout a vehicle’s lifetime?
This business approach has led to an overwhelming increase in waste production and fostered a society driven by disposable goods consumption. These items are manufactured with cost-cutting measures, resulting in products that deteriorate quickly and require frequent replacement. When you find yourself choosing to buy new items rather than repair existing ones due to cost considerations, you’re witnessing planned obsolescence in action.
The debate continues over who bears responsibility – some point to consumer preferences, while others criticise manufacturers’ strategic designs. Regardless of where the blame lies, it’s crucial for all consumers to demand higher standards from their purchases.
Organisations that prioritise creating lasting, high-quality products typically invest more resources in customer support, comprehensive warranties, and repair services. Their business philosophy centres on building long-term customer relationships rather than maximising short-term sales volume.
Our products are engineered for durability, specifically designed to withstand Australia’s challenging environmental conditions. As a leader in drug and alcohol testing technology, our success largely stems from our outstanding Service Department, who provide thorough support and maintenance across our product range. We stand behind our products with a comprehensive warranty against manufacturing and material defects, as detailed in our warranty documentation.
Within the warranty period, we commit to repairing or replacing faulty equipment, excluding damages caused by misuse or evident abuse. All serviced and repaired devices come with an additional ninety (90) day workmanship guarantee. When we replace a defective component under warranty, the replacement part’s guarantee extends either to the original warranty’s expiration or ninety (90) days, whichever provides longer coverage.
Complete warranty terms can be accessed on our website here.
Our Service Department delivers comprehensive services to maintain testing device precision and dependability. Expert factory-certified technicians provide:
- Calibration Services: Critical for maintaining testing accuracy, calibration appointments can be scheduled online with options for module exchange, on-site service, or return-to-base calibration.
- Repairs and Maintenance: The technical team manages all repair and maintenance requirements to ensure optimal device performance.
- Service Reminders: Automated notifications help clients maintain regular device maintenance and timely calibration.
- AlcoCARE™: This comprehensive support program delivers swift, expert product and technical assistance through on-site visits or return-to-base calibration options.
How to contact our Service Team?
- Phone: Contact our customer service team at 1300 789 908 and select option 2
- Book a Service: Schedule your service appointment through our online contact form at book a service
- Admin Support Email: [email protected]
- Technical Support Email: [email protected]
We prioritise delivering exceptional service and support, ensuring our clients have access to dependable and precise testing equipment whenever needed.