Service & Support
Our customer service team is committed to keeping your testing program running reliably and safely, with proactive service reminders to ensure timely maintenance and uninterrupted performance.
We support continuous, 24/7 testing through our patented Module Exchange program, along with on‑site calibration services for Wall Mount 4 customers. Book your calibration here.
Are You a Wall Mount 4 Customer? AlcoCARE is our dedicated support service for Wall Mount 4 (WM4) instruments, providing prompt, expert technical assistance. Servicing and calibration are available on‑site or through our efficient back‑to‑base service centre.
Continue reading about AlcoCARE for WM4 online.
What You Can Expect from Our Team…
Delivering Confidence and Compliance
- Industry Expertise – Decades of experience in workplace alcohol and drug testing.
- Nationwide Coverage -Factory‑certified technicians across Australia.
- ISO9001 Certified Quality – A commitment to consistent, high‑quality service.
What You Can Expect From Us
- Fast, reliable support and expert technical guidance
- Quality calibration and repairs with clear communication and no hidden costs
- Access to training and specialist advice for a coordinated, professional experience
Your Role in Supporting Our Service Team
- Provide us with accurate information
- Use instruments according to training and guidelines
- Maintain calibration schedules and report performance issues early
- Treat our team with respect and professionalism
Feedback and Complaints
When you raise a concern, we address it quickly, communicate clearly, and make sure you’re kept up to date.
Your feedback directly informs how we improve. Your trust matters – we work every day to earn it.
