FAQ
FAQ Quick Links
Can’t Find What You’re Looking For?
If you haven’t found the answer you need, we’re here to help.
Please reach out to our team directly – we’ll make sure your question is answered quickly and accurately.
Phone 1300 789 908
Register Your Enquiry Online here.
How quickly can Alcolizer Technology conduct onsite testing?
Alcolizer Technology offers 24/7 onsite testing availability, with a dedicated hotline for immediate contact. Emergency response times are typically 60 to 90 minutes from the time of call, depending on location and traffic. Our extensive national network ensures rapid deployment to support safe and compliant workplaces.
Do I need training to use Alcolizer instruments?
Yes. While our instruments are designed for ease of use, training is essential to ensure correct procedures, reduce errors, and maintain compliance with Australian and New Zealand Standards.
We offer both online and onsite training, including HLTPAT005 – Collect Specimens for Drugs of Abuse Testing, for individuals responsible for conducting onsite drug and alcohol testing. The training covers correct specimen collection procedures, chain of custody requirements, preparing and packaging specimens for laboratory confirmation and understanding workplace policies and legal obligations.
Our training is delivered by professionals who live and breathe drug and alcohol testing every day, ensuring practical, real-world insights that build confidence and reduce risk. Continue reading about our training available here.
Do you provide both oral and urine drug testing?
Yes – we offer both, in compliance with AS/NZS 4308 (Urine) and AS/NZS 4760 (Oral Fluid). We provide nationwide onsite testing, backed by certified training and industry-leading standards.
Our accreditation under AS/NZS 4760 Section 2 (Oral Fluid) and AS/NZS 4308 Section 2 including Appendix A (Urine) verifies our technical competence in drug detection. This ensures accurate, reliable results and reinforces trust in our onsite testing capabilities.
What industries do you serve?
We support a wide range of industries including transport, logistics, construction, mining, manufacturing, and local government.
Our customised drug and alcohol testing solutions are designed to meet the unique needs of each industry. We tailor our services to help organisations maintain safety, compliance, and operational efficiency. Continue reading about our Clients here.
Drug screening & confirmation – what’s the difference?
Drug screening is a fast, initial test used to detect the presence of drugs. Confirmation testing is a laboratory-based process that verifies the presence, type, and concentration of drugs and their metabolites.
When a screening result is “not-negative” or inconclusive, your workplace policy and procedure should guide the next steps which ususally involves a confirmation test through a NATA-accredited laboratory.
What happens if a test result is confirmed positive?
If a test result is confirmed positive, your organisation must follow its drug and alcohol policy and procedure. This may include steps such as:
- Documenting the result and notifying relevant personnel
- Initiating disciplinary or support processes, depending on your policy
- Ensuring compliance with WHS obligations and legal requirements
We provide policy and procedure review services to help ensure your response aligns with current legislation, industry standards, and best practice – view here.
Can you help us develop a drug and alcohol policy?
Absolutely. Our experts can review or draft your workplace policy and procedure to align with legal, safety, and operational requirements.
View our Policy Review Service here.
How Should I Clean My Instrument?
Regular cleaning is essential to maintain hygiene, ensure accurate test results, and extend the life of your instrument.
- Always wear appropriate PPE, such as gloves.
- Clean using a soft cloth and non-alcohol-based antibacterial spray or wipes.
- Do not use alcohol-based cleaners, abrasive pads, or harsh chemicals.
- Wipe the main body and screen daily, or as needed based on testing volume and local conditions. Use a soft moist cloth followed by a dry cloth.
Refer to Your User Manual for Specific Cleaning Instructions available to download here.
What’s the Difference Between Passive and Active Breath Testing?
Passive Breath Testing detects the presence or absence of alcohol without physical contact. It’s fast, hygienic, and ideal for high-volume or zero-tolerance environments. Alcolizer’s Anti-Blow-Back Passive Cup improves comfort and reduces environmental impact by eliminating the need for mouthpieces.
Active (Standard) Breath Testing requires the donor to blow into a mouthpiece, providing a BrAC result.
Like more information on the two testing methods? 1300 789 908 or contact our team.
How often should breathalysers be calibrated?
Breathalysers should be calibrated every 6 or 12 months, depending on the Australian Standard and manufacturer’s instructions. Regular calibration ensures accuracy, compliance, and reliable performance – especially in workplace safety programs.
To maintain warranty coverage and optimal performance, always send your instruments to our certified calibration centres. Unauthorised servicing may compromise accuracy and void warranties. Book calibration online here.
Can Alcolizer instruments be used in harsh environments?
Yes. Our instruments are built for durability and performance in demanding conditions like mining, construction, and remote sites.
How do you Prevent Moisture Build-Up and Suck Back?
Alcolizer wall-mounted breathalysers that use a disposable straw feature a non-return valve to prevent “suck back” and minimise saliva volume. The sample system is designed to drain downward using gravity, reducing the chance of moisture pooling in the sample port.
The Spit Trap Non-Return Valve mouthpiece uses centrifugal force to capture saliva while allowing breath flow. If a donor attempts to suck back, the valve closes to protect the integrity of the test and prevent breath from returning.
For passive testing, Alcolizer’s Anti-Blow-Back Passive Cup improves hygiene and user comfort by diffusing breath flow away from the donor and operator.
