Warranty Claim

Important – Alcolizer Technology reserves the right to decline an exchange, refund, or repair where a product fault is caused by misuse, neglect, or if the device has been serviced by a non-approved Alcolizer Technology service centre. Our full Warranty Policy is available online.

Please complete the form below to submit your warranty claim.

Comments

This field is for validation purposes and should be left unchanged.

Customer Information

Company Name(Required)

Customer Number

Name of Claimant (person submitting the warranty claim)(Required)

Email(Required)

Contact Phone Number(Required)

Address of the Device(Required)

Street Address City State Post Code Country

Product Information

Product Type(Required)

Product Other (not listed in above list)

Main Module Serial Number

Sample Module Serial Number

Date of Purchase(Required)

Invoice Number for Purchase of Faulty Part/Device(Required)

Warranty Issue

Type of Warranty Claim(Required)

Detailed description of issue and why this is covered under warranty(Required)

When did the issue first occur? Have you attempted any repairs? If yes, please describe.

Submit Photo of Fault/Issue(Required)

Max. file size: 128 MB.

To help us process your warranty claim efficiently, please attach a clear photo of the product showing the issue or defect. This image will assist our team in assessing the claim and determining the appropriate resolution. If you’re experiencing issues uploading your photo, please email it directly to [email protected] with your claim reference number.

Device Information (Photo Screenshot)(Required)

Max. file size: 128 MB.

To help us quickly identify and resolve the issue, please upload a screenshot showing key information from your device, including the startup screen for HH3, the about screen for HH4/ LE5, and the status page (accessed by pressing FN1) for Wall Mounted devices. This helps our team verify firmware versions, serial numbers, and other important details to expediate the process. Additionally, please attach any other relevant documents you would like submitted with your warranty claim

Warranty Claim

Customer Information

Product Information

Warranty Issue

Customer Declaration

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